Service recovery strategy and customer satisfaction in higher education
This study reports customer recovery satisfaction in educational settings. Most of previous research has been conducted in banks, restaurants and hotels but none of those were from educational context. There has been keen interest in customer recovery satisfaction recently. During the service encoun...
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| Main Authors: | , , |
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| 格式: | Conference or Workshop Item |
| 语言: | English |
| 出版: |
2004
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| 主题: | |
| 在线阅读: | http://repo.uum.edu.my/2831/1/paper14Nek.pdf http://repo.uum.edu.my/2831/ |
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