A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain

• 第一著者: Hussain, Khairul Farhana
• フォーマット: Student Project
• 言語: English
• 出版事項: Faculty of Business and Management 2011
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf; http://ir.uitm.edu.my/id/eprint/25079/

This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variab...