A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain

• 主要作者: Hussain, Khairul Farhana
• 格式: Student Project
• 语言: English
• 出版: Faculty of Business and Management 2011
• 主题: Consumer satisfaction; Customer services. Customer relations
• 在线阅读: http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf; http://ir.uitm.edu.my/id/eprint/25079/

This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variab...