A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain

This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variab...

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書誌詳細
第一著者:	Hussain, Khairul Farhana
フォーマット:	Student Project
言語:	English
出版事項:	Faculty of Business and Management 2011
主題:	Consumer satisfaction Customer services. Customer relations
オンライン･アクセス:	http://ir.uitm.edu.my/id/eprint/25079/1/PPb_KHAIRUL%20FARHANA%20HUSSAIN%20M%20BM%2011_5.pdf http://ir.uitm.edu.my/id/eprint/25079/
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