Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]

• 主要な著者: Ahmad, Murzamir, Osman, Norhasnisam, Mukhtar, Farah Wahida
• フォーマット: Student Project
• 言語: English
• 出版事項: 2017
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/35159/1/35159.pdf; http://ir.uitm.edu.my/id/eprint/35159/

This research is about the Service Quality dimensions that become important for express bus services as a form of land public transport. The ICOP SHE 2010 emphasises good and quality service to customer in which requires the service provider to offer the best service to meet the customers’ needs. Th...