Service quality and customer satisfaction: a study at Perbendaharaan Malaysia Sarawak / Abang Nurfadli Abang Yusuf & Mohd. Taufiq Ahmad Jerry

• 主要な著者: Abang Yusuf, Abang Nurfadli, Ahmad Jerry, Mohd. Taufiq
• フォーマット: Student Project
• 言語: English
• 出版事項: 2013
• 主題: H Social Sciences (General); Consumer satisfaction; Customer services. Customer relations; Research
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/76260/1/76260.pdf; https://ir.uitm.edu.my/id/eprint/76260/

Service quality plays important roles in nowadays organization. Customer service is a key factor in achieving organization success. It can either make or break your organization. Every organization management must recognize the reality that customer service is imperative in the success of their orga...