Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri

• 第一著者: Aiman Nazri, Muhamad Aiezat
• フォーマット: Student Project
• 言語: English
• 出版事項: 2015
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/80529/1/80529.pdf; https://ir.uitm.edu.my/id/eprint/80529/

Administration quality alludes to the crevice between the clients desires and discernments, that is, the nature of an administration will be evaluated high when an administration conveyed surpasses the clients desires and will be appraised poor when it doesn't meet them (Kotler,1999). The funda...