Relationship between service quality in cleaning service and customer satisfaction among degree students in UiTM Kota Samarahan / Lenna Tinggi

• 主要作者: Tinggi, Lenna
• 格式: Student Project
• 語言: English
• 出版: 2014
• 主題: Service industries; Consumer satisfaction; Customer services. Customer relations
• 在線閱讀: https://ir.uitm.edu.my/id/eprint/77694/1/77694.pdf; https://ir.uitm.edu.my/id/eprint/77694/

In this study, perception of service quality and impact on satisfaction were consumed through a research where students using cleaning service within the university campus were selected on the sample. In the study, a survey questionnaire was used as the data collection technique and Parasuraman (198...