A study on customer's satisfaction towards the value added services by Telekom Malaysia (TM) / Norafizah Basirin

• 主要作者: Basirin, Norafizah
• 格式: Student Project
• 語言: English
• 出版: 2011
• 主題: Consumer satisfaction
• 在線閱讀: https://ir.uitm.edu.my/id/eprint/79611/1/79611.pdf; https://ir.uitm.edu.my/id/eprint/79611/

The purpose of this study is to identify the level of customer's satisfaction towards the Value-Added Services provided by Telekom Malaysia(TM). This study aims on determine on how does the product diversity, tangibles, responsiveness, interaction, and stability will influence the customer'...