Sibu Water Board (SWB) service quality and impact to customer satisfaction / Anjal Jawan

• 第一著者: Jawan, Anjal
• フォーマット: Student Project
• 言語: English
• 出版事項: 2015
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/81816/1/81816.pdf; https://ir.uitm.edu.my/id/eprint/81816/

This research aims to investigate the relationship between the service quality and customer satisfaction at Sibu Water Board (SWB) by using SERVQUAL analysis. It also aims to examine the influence and effect of applying quality service towards customer satisfaction and to identify which of the five...