Sibu Water Board (SWB) service quality and impact to customer satisfaction / Anjal Jawan

• 主要作者: Jawan, Anjal
• 格式: Student Project
• 語言: English
• 出版: 2015
• 主題: Consumer satisfaction; Customer services. Customer relations
• 在線閱讀: https://ir.uitm.edu.my/id/eprint/81816/1/81816.pdf; https://ir.uitm.edu.my/id/eprint/81816/

This research aims to investigate the relationship between the service quality and customer satisfaction at Sibu Water Board (SWB) by using SERVQUAL analysis. It also aims to examine the influence and effect of applying quality service towards customer satisfaction and to identify which of the five...