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Beyond SERVQUAL: A paradigm shift

The current exploratory study reviews the most widely used service quality models such as SERVQUAL, SERVPERF, and the Human-Societal Element (HSE) model, and presents a critique of each of them by relying on various empirical studies that have proven beyond any doubt the inability of such models to...

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書誌詳細
主要な著者:	Al-Allak B.A., Bekhet H.A.
その他の著者:	15844888600
フォーマット:	Review
出版事項:	2023
主題:	Customer satisfaction Human-societal element (HSE) Service quality dimensions SERVPERF SERVQUAL
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

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