The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania
This study was intended to examine the relationship between service quality and customers satisfaction in Tanzania Islamic banks. The study applied six service quality dimensions of CARTER model developed by Othman and Owen, (2001) to achieve the intended objectives. Dar-es-salaam and Zanzibar have...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2014
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| Online Access: | https://etd.uum.edu.my/4593/1/s816018.pdf https://etd.uum.edu.my/4593/2/s816018_abstract.pdf https://etd.uum.edu.my/4593/ |
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