Customer satisfaction and islamic banking awareness in the islamic banking window system in Libya

• المؤلفون الرئيسيون: A.J., Khafafa,, Z., Shafii,
• التنسيق: مقال
• اللغة: en_US
• منشور في: Asian Research Publishing Network 2015
• الموضوعات: Customer awareness; Customer satisfaction; Service quality; Windows Islamic bank
• الوصول للمادة أونلاين: http://ddms.usim.edu.my/handle/123456789/8746

This study aims to measure customer satisfaction in Libyan banks which operate under the Islamic window system, by examining the dimensions of the perceived quality and their effects on customer satisfaction. Using the modified SERVQUAL model, the dimensions of the service quality to be examined are...