Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri

• المؤلف الرئيسي: Aiman Nazri, Muhamad Aiezat
• التنسيق: Student Project
• اللغة: English
• منشور في: 2015
• الموضوعات: Consumer satisfaction; Customer services. Customer relations
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/80529/1/80529.pdf; https://ir.uitm.edu.my/id/eprint/80529/

Administration quality alludes to the crevice between the clients desires and discernments, that is, the nature of an administration will be evaluated high when an administration conveyed surpasses the clients desires and will be appraised poor when it doesn't meet them (Kotler,1999). The funda...