Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri

• 主要作者: Aiman Nazri, Muhamad Aiezat
• 格式: Student Project
• 语言: English
• 出版: 2015
• 主题: Consumer satisfaction; Customer services. Customer relations
• 在线阅读: https://ir.uitm.edu.my/id/eprint/80529/1/80529.pdf; https://ir.uitm.edu.my/id/eprint/80529/

Administration quality alludes to the crevice between the clients desires and discernments, that is, the nature of an administration will be evaluated high when an administration conveyed surpasses the clients desires and will be appraised poor when it doesn't meet them (Kotler,1999). The funda...