Service quality and customer satisfaction: a case study of customer service in Jabatan Pengangkutan Jalan (JPJ) WPKL / Mohd Iskandar Lamat

• المؤلف الرئيسي: Lamat, Mohd Iskandar
• التنسيق: Student Project
• اللغة: English
• منشور في: 2016
• الموضوعات: Consumer satisfaction; Customer services. Customer relations
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/89915/1/89915.pdf; https://ir.uitm.edu.my/id/eprint/89915/

The issue of this report is the customer service of Jabatan Pengangkutan Jalan (JPJ) WPKL which is based on the services given by JPJ WPKL customer service section that I have been position on my bachelor practicum on 26 January 2016 until 13 May 2O16.The purpose of this study is to examine the cust...