Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]

• Main Authors: Hashim, Nurhazirah, Mohd Salleh, Mohammad Zaim, Muhamad Yunus, Nor Sara Nadia, Mat Shafie, Intan Syafinaz
• Format: Article
• Language: English
• Published: Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia 2017
• Subjects: HF Commerce; Consumer satisfaction; Customer services. Customer relations; Electronic commerce
• Online Access: http://ir.uitm.edu.my/id/eprint/29428/1/AJ_NURHAZIRAH%20HASHIM%20ABRIJ%20B%2017.pdf; http://ir.uitm.edu.my/id/eprint/29428/; https://abrij.uitm.edu.my/images/document/vol3no2/ABRIJ4-12-17nurhazirah.pdf

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the most experience and success in using ecommerce are beginning to realize that the indicator of success or failure of t...