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Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri

Service quality seems to be accepted as a fundamental factor that will influence customer satisfaction towards service centre. However, it has been ignored regarding on the matter of service quality on customer satisfaction studies. The primary objective of this study was to investigate how service...

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書誌詳細
第一著者:	Mohd Zafri, Syahirah Aisyah
フォーマット:	Student Project
言語:	English
出版事項:	Faculty of Business and Management 2019
主題:	Total quality management. Benchmarking Consumer satisfaction Customer services. Customer relations
オンライン･アクセス:	http://ir.uitm.edu.my/id/eprint/26008/1/PPb_SYAHIRAH%20AISYAH%20MOHD%20ZAFRI%20BM%20M%2019_5.pdf http://ir.uitm.edu.my/id/eprint/26008/
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