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Adopting and Measuring Customer Service Quality in Islamic Banks: A Case Study

This study measures the perceptions of Islamic bank's red customers in Malaysia using CARTER a new model to measure service quality. The findings of this study show significant validity for d CARTER's 35 items and six dimensions in terms of their importance in both weights and percent...

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書誌詳細
主要な著者:	Shahril Shafie, Wan Nursofiza Wan Azmi, Sudin Haron
フォーマット:	論文
言語:	English
出版事項:	Kolej Universiti Islam Malaysia 2012
主題:	Service quality Islamic banking Customer satisfaction Carter
オンライン･アクセス:	http://ddms.usim.edu.my/handle/123456789/5299
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

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